If a globe breaks during shipment or the first 30 days after receipt we will gladly replace it free of charge. Please email info@thelightfactory.net and include pictures of the broken glass globe(s). After this period you may purchase a replacement from our store.

Bubble Chandeliers: Your electrician can trim the cord shorter during install but the length can't be added. Because of this, we recommend taking the time to determine the correct height you need and having us customize it for you.

Other lighting (and the Branch Bubble Chandelier): Unless noted, height is not adjustable due to a fixed metal stem, so it's important that we work together to find the best height for your space during the customization process if you're unsure of the height you need.

While we take great care in assembling our productions using UL-rated components, the item as a whole is not UL-listed.

Before cleaning, please make sure your chandelier is turned off and cool to the touch. Using the provided gloves, gently wipe the glass bubbles to remove dust and fingerprints. For heavier cleaning, you may use a solvent-free glass cleaner on a paper towel or cloth (never spray directly on bubbles). Take care not to pull on the wire attachment or let the bubbles knock into each other.

Replacing a light bulb is easiest with two people. Have one person gently move the glass globes to the side, then unscrew and replace the bulb as usual.

Yes! Our standard incandescent bulbs will need an incandescent dimmer, while low-voltage LED bulbs require their own compatible dimmers.

Our canopies are the standard 5” diameter.

To find the recommended number of watts to light your room, start by multiplying the length and width of the room (in feet), then multiply the result by 1.5. The wattage can be provided by one or multiple sources as needed.

As an example, let's imagine you need to light a room that is 18 feet by 12 feet. 18*12*1.5=324 watts. To light this room, two lamps with 150 watts each and a third with 60 watts would be more than adequate.

Keep in mind that the calculations above are for incandescent lights. If you use more efficient bulbs like LEDs, you should convert the wattage accordingly.

Selecting the appropriate chandelier size depends on the size of the room and/or the chandelier’s relationship to furniture. Chandeliers above dining room tables should have a diameter of 1/2 to 2/3 the width of the table. To size a chandelier as the focal point of any other space, such as foyers, living rooms, etc., measure the length and width of your room in feet, then add those figures together. The result is the approximate recommended diameter of your chandelier in inches.

That said, these are not hard and fast rules. Go with your gut and contact info@thelightfactory.net if you need any additional help!