Terms & Conditions
Shipping rates based on location and always include insurance and tracking. We take the utmost care to package our products meticulously, but occasionally damage can occur during shipment. If you receive your product with any damage please contact ashlie [!at] thelightfactory.net within 7 days of receipt. You'll need to provide clear photos of the damaged box, packaging and/or product. Please keep the damaged box for inspection by FedEx.
Please send us your postal code for an accurate quote. VAT and duty fees are NOT included in the shipping and purchase price and are the buyer’s responsibility. Please contact firstname.lastname@example.org if you have any questions or concerns.
Cancellations must be made within 3 days of placing order for a full refund. Any cancellation after this period will be assessed a 15% restocking fee.
Occasionally rush orders may be available. Please contact email@example.com for delivery schedule and pricing.
Please contact firstname.lastname@example.org for wholesale pricing and information.
We want you to be 100% satisfied with your product. You may return your light for any reason by contacting us at email@example.com within 14 calendar days of fixture receipt. Product must be returned in new and salable condition, not previously installed, using the original packaging materials within 7 calendar days of notification (21 days after receipt) for refund to be issued. Refunds do not include 15% restocking fee. Highly customized fixtures may not be eligible for return. Client is responsible for return shipping fees.
The Light Factory offers a one year warranty on all products. Our warranty is limited to repair or replacement of the item only and does not cover damage from improper use or normal wear and tear. Incorrect installation or failure to follow our care instruction will void the warranty entirely.